Just creating to let you realize inspite of The problem in getting to my place on March two, 2016, plus the disappointment I'd Together with the scheduling from you, I used to be very happy with the workers at Charlotte, North Carolina. All of that I came in connection with had been most helpful and kind.
I'm emailing this comment to you in order that AA might far better have the ability to persuade workers to become far more courteous when points go wrong.Consumer service will make this type of variation for the people utilizing your service.
I can not think you board passengers previous to doing your checks around the airplane. Leaving your clients caught for over two hours without having to tiny info is complete bullshit. When you are basically similar to every single airline With this regard, it’s simply not satisfactory to take care of your prospects by doing this.
The website would not get the job done. Whatever tab I select on the site doesn’t function. I planned to check the standing of my flight And maybe book another just one but nothing at all operates.
Not simply ended up we not seated in Business enterprise as instructed, we soon uncovered which the video clip method and WiFi was failing to function and we would not be capable to listen to songs or videos during our ten hour flight. I normally anticipate experiencing motion pictures on lengthy flights.
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I flew American airlines for the first time and it'll be my past time it absolutely was quite possibly the most Awful practical experience I'd ever had having a airline. never all over again you experienced better get your act alongside one another
Senores Ameican Airways,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de forty five minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo Big apple,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no era su culpa eso period lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar resort,comida por culpa del retraso,yo llame esa noche en el lodge y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
After we completed dealing with Immigration and Customs and baggage and we experienced GREAT difficulty getting the One particular AA Shopper Service one who was very difficult to manage concerning the preparations to the evening and next morning. We acquired that there have been no resort rooms obtainable. At 11.45 pm he at last gave us a voucher for that 9AM flight the next early morning along with a $twelve voucher for food.
However resulting from climate I used to be unable to get out of the tri cities in time this earlier 7 days. On the other hand I'm pretty annoyed with American Airways consumer service.
I used to be a passenger on yor flight AA2016 from Phil. airport on 4/9/sixteen and return flight AA1755 out of Atl. airport back to Phila. on 4/ten. My ticket was for an aisle seat with wheelchair assistance on account of my handicap. Within the flight outside of Phila., I had an aisle seat. The younger Woman occupying the window seat was so substantial she couldn’t fasten her seatbelt. She promptly fell asleep and commenced snoring loudly which ongoing for the entire flight. Around the flight back again, I had my boarding go was for an everyday seat. I tried to vary seats at the kiosk , mainly because it indicated there were added seats in the leading cabin region devoid of results. My son and daughter-in-regulation were being denied gate passes to help me get all the way down to the airplane as well as ticket agent was actually uncomfortable. I attempted to improve in the boarding desk, then younger man indicated my ticketwas for handicap in his Computer system, he claimed the cabin seats had been available and tried to update me but with out good results. When I received again into why not try these out Phila., I waited almost 40 minutes to get with the aircraft to baggage. This was essentially the most humiliating and demeaning encounter I have ever experienced. If the wheelchair finally arrived, the girl began complaining about needing to force me. She couldn’t get the wheelchair up the elevation.
I have to confess that I was selfishly joyful to be able to ebook my flight just before all of your other clients and which the agent was in a position to remove the costs.
My issue was a bag which was overweight. A person girl kept saying I could only choose fifty lbs, regardless if I advised her I had been satisfied to pay for overage prices. This other lady was not too helpful. Having said that, Nina Kong went actually away from her approach to help me… calling for information and facts, seeking items up…she even helped me transfer the bag to a safe location while I went via it to discover if I could rearrange and pull some body weight out.
Bravo to American Airways for offering the surprise maximize on your workers. And not cowering to your disgruntled passenger on todays La Guardia flight. Just because some attendents were being cheerful and wished him an incredibly Merry Xmas. Really ?? It’s about time we took back our greatest wishes and grumpy people today just keep off the planes and retain their opinions to on their own.